Crisis Management & Safety Guidelines

1. Legal Responsibility

Talking-Buddy is not a crisis or emergency service. Listeners are not licensed professionals.

2. Guidelines for Listeners

1. Self-Harm or Suicide

1. Listen calmly and refer to crisis hotlines.
2. Do not give personal advice or promise confidentiality.

2. Harm to Others

1. Acknowledge frustration; suggest professional help.
2. Do not engage or record details.

3. Emergency Situations

1. Recommend contacting emergency services (911, etc.).
2. Do not intervene or make promises.

3. Reporting

Use the anonymous in-app system for concerns. Severe misuse may lead to review or ban.

4. Crisis Resources

USA: 988 Suicide & Crisis Lifeline
Canada: 1-833-456-4566 (Talk Suicide Canada)
Global: Befrienders Worldwide